Mystore Help CenterMystore® is an ONDC connected marketplace built in India for Indian sellers. Mystore is the first ONDC network participant to connect as a Buyer and Seller NP.  You can register as a seller on Mystore and upload your catalogue. You will have a dedicated Seller page (digi-catalog) along with a Unique QR Code for your page that you can market to your buyers. Your catalogue will also appear on the ONDC network through the Mystore Buyer App and other buyer apps catering to related product domains. Mystore provides a comprehensive seller dashboard to manage your products, orders, and payouts. Mystore also facilitates seamless online shopping across categories with its Mystore Buyer App.https://help.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png
9th Floor, Tower A, Spaze iTech Park, Sector 49122018Gurgaon DivisionIN
Mystore Help Center
9th Floor, Tower A, Spaze iTech Park, Sector 49Gurgaon Division, IN
+918010412412https://help.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png"[email protected]
Off Network (Manual Shipping)
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Off Network (Manual Shipping)

Off Network or Manual Shipping refers to the process where the seller handles all shipping tasks independently, outside the ONDC-integrated logistics system. In this setup, sellers are responsible for booking their own courier service, generating shipping labels, and manually updating order tracking details on the Mystore platform. This method offers flexibility in choosing delivery partners but requires the seller to manage logistics, pickups, and delivery communication directly with the courier. It's important to ensure timely updates and accurate information to avoid order delays or fulfillment issues.

Follow below steps to manually ship an order using Off-Network Logistics, from generating the invoice to uploading tracking details.

1. Log in to Your Mystore Seller Admin Panel

  • Open your Mystore Seller Admin Panel.
  • Log in with your registered credentials.

2. Access the Orders Section

  • From the left-hand menu, click on “Orders.”
  • Go to the “Open Orders” tab and click on the Order ID of the order you want to ship.
  • A panel will open on the right side showing the order details.

3. Generate the Invoice

  • Click on “Generate Invoice.”
  • In the pop-up window, click “Generate” to create the invoice.
  • Then click “Download” to save it.
  • You can now review the product and delivery details from the downloaded invoice.

4. Pack and Ship the Product

  • Pack the product securely for delivery.
  • Use any delivery service of your choice (e.g., Delhivery, DTDC, Ekart, etc.) to ship the package to the customer.
  • Make sure to collect the tracking number from your logistics provider.

5. Mark the Order as Shipped

  • On the top right of the order summary panel, click on “Mark as Shipped.”
  • Enter the tracking number and the name of your logistics provider.
  • Optionally, enter the shipping charges you paid for internal reference.

6. Upload Package Image

  • Use the “Upload Image” option to upload a picture of the packaged product.
  • To upload more than one image, click on “Add More Image.”

7. Add Delivery Estimate

  • Enter the estimated delivery time based on the AWB or courier tracking info.
  • Click “Mark as Shipped” again to save all entered details.

8. Verify Shipment Details

  • Scroll down to the Fulfillment section in the order summary panel.
  • You will find all the shipping details updated there automatically.

That’s it! You have successfully shipped an order using Off-Network Logistics.

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