Order Fulfillment Policy

The Order Fulfillment Policy sets expectations for timely and complete delivery of customer orders.

Delivery SLAs (Service-Level Agreements)

Standard timelines:

• Pickup must be scheduled within 24–48 hours of order placement.
• Delivery must occur within 5–7 business days depending on location.

Seller obligation:

• Adhere to logistics timelines
• Update order status promptly
• Coordinate with logistics partners for timely dispatch

Delays may result in penalties or affect seller performance rating.

Return Policy

Key guidelines:

• Returns are governed by the return policy configured at the buyer app level.
• Sellers are notified of return requests with the reason code and action window.
• Items should be inspected upon return and reported if damaged or unsellable.

Seller’s responsibility:

• Accept returns in line with policy
• Issue refunds or replacements as per platform rules
• Maintain proper documentation of return claims