Mystore Help CenterMystore® is an ONDC connected marketplace built in India for Indian sellers. Mystore is the first ONDC network participant to connect as a Buyer and Seller NP.  You can register as a seller on Mystore and upload your catalogue. You will have a dedicated Seller page (digi-catalog) along with a Unique QR Code for your page that you can market to your buyers. Your catalogue will also appear on the ONDC network through the Mystore Buyer App and other buyer apps catering to related product domains. Mystore provides a comprehensive seller dashboard to manage your products, orders, and payouts. Mystore also facilitates seamless online shopping across categories with its Mystore Buyer App.https://help.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png
9th Floor, Tower A, Spaze iTech Park, Sector 49122018Gurgaon DivisionIN
Mystore Help Center
9th Floor, Tower A, Spaze iTech Park, Sector 49Gurgaon Division, IN
+918010412412https://help.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png"[email protected]
Order Management
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Order Management

The Order Management section plays a central role in ensuring a smooth and efficient post-purchase journey for both sellers and buyers. It provides tools and workflows to process incoming orders, manage shipments, and ensure timely delivery to customers. This section is designed to help you track, update, and fulfill orders seamlessly across different stages of the order lifecycle.

It covers all steps from order confirmation to shipment. This guide helps sellers understand how to manage ONDC-integrated and manual shipping processes.

Understanding your orders

Once you log in to your Seller Dashboard and navigate to the Orders section, clicking on any individual order opens a detailed view on the right-hand side of the screen. This section helps you manage, track, and take action on the selected order.

At the top of this panel, you'll find:

  • Order ID
  • Order Status (like Confirmed, Shipped, Delivered, etc.)

Below this, several tabs help you understand every aspect of the order:

Summary Tab

This is the default view, offering a complete overview of the order:

  • Product Details: Product, Qty, Unit price, total.
  • Timeline: Order placed, packed, shipped, delivered (based on order progress)
  • Delivery Details: pickup address, delivery address
  • Financial details: Financial status, balance amount, invoice number, shipping status, delivery TAT, and print invoice
  • Transactions: txn id, date, mode, type, name, amount
  • Seller details: name, email, phone, city, collections, manager, phone

Notes Tab

You can add internal notes related to this order for your team.These notes are not visible to the buyer and are meant for internal reference only.

Ledger Tab

This shows all financial entries linked to the order:

  • Payment collected
  • Marketplace commission deductions
  • Shipping charges
  • Net settlement amountEach entry includes a timestamp, amount, and description—offering complete transparency on transaction flow.

ONDC Tab

This tab contains ONDC-specific fields like:

  • Transaction ID
  • Mystore Role
  • Seller App
  • Seller app order id
  • Provider ID
  • Other state

Tickets Tab

Raise a ticket in case of any issue with the order—such as delivery disputes, payment issues, or item returns.All past tickets related to this order will also be listed here.

Order Logs Tab

Shows a chronological log of all updates/actions taken on the order.Useful for tracing order lifecycle: from creation to delivery and beyond.

This tabbed layout helps you quickly access all relevant details about your orders without switching screens—making it easier to act promptly and stay informed.

Key topics under Order Management:

Tip: Process all new orders within the SLA to avoid delays or penalties.

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