Support

If you need assistance while managing your operations, use the Support Panel.

Creating a New Support Ticket

To raise a query or report an issue:

1. Click “Create New Ticket” at the top-right corner.
2. Fill out the following:

• • Subject: Brief description of your issue.
  • Type: Select the appropriate category (e.g., Account, Payment, Shipping).
  • Image: (Optional) Upload a screenshot for reference.
  • Message: Provide detailed information regarding your concern.

1. Click “Submit” to raise the ticket.

Viewing Support Tickets

1. Go to the “Support Tickets” card on the main Support page.
2. Click “View Tickets” to see a list of all your submitted tickets.
3. You can check ticket numbers, subjects, status (e.g., Open, Closed), and submission dates.

Chat with Operations Team

1. Click on a ticket to open the Support Panel.
2. You can view replies from the operations team.
3. Respond using the rich-text editor at the bottom.
4. Use “Submit Reply” to respond or “Submit & Close” to resolve the ticket.

Additional Resources

Explore other support resources available on the main Support page:

• Transactions & Fees: View transaction history and billing.
• Videos: Access helpful video guides.
• Help Topics: Visit the Help Center for documentation and FAQs.

The right panel also includes Frequently Asked Questions (FAQs) related to:

• ONDC Network
• Seller apps
• Mystore platform
• Registration and logistics