Order Management

The Order Management section plays a central role in ensuring a smooth and efficient post-purchase journey for both sellers and buyers. It provides tools and workflows to process incoming orders, manage shipments, and ensure timely delivery to customers. This section is designed to help you track, update, and fulfill orders seamlessly across different stages of the order lifecycle.

It covers all steps from order confirmation to shipment. This guide helps sellers understand how to manage ONDC-integrated and manual shipping processes.

Key topics under Order Management:

• Prerequisites before processing an order
• Understanding volumetric weight
• Adding a store/pickup location
• Manifesting and marking orders as shipped
• Downloading shipping labels
• Reshipping a cancelled order

Tip: Process all new orders within the SLA to avoid delays or penalties.