Mystore Help CenterMystore is an ONDC network-connected ecosystem built in India for Indian sellers. Mystore is the first ONDC network participant to connect as a Buyer and Seller NP.  You can register as a seller on Mystore and upload your catalogue. You will have a dedicated Seller page (digi-catalog) along with a Unique QR Code for your page that you can market to your buyers. Your catalogue will also appear on the ONDC network through the Mystore Buyer App and other buyer apps catering to related product domains. Mystore provides a comprehensive seller dashboard to manage your products, orders, and payouts. Mystore also facilitates seamless online shopping across categories with its Mystore Buyer App.https://help.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png
9th Floor, Tower A, Spaze iTech Park, Sector 49122018Gurgaon DivisionIN
Mystore Help Center
9th Floor, Tower A, Spaze iTech Park, Sector 49Gurgaon Division, IN
+918010412412https://help.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png"[email protected]
Payment Cycle

Payment Cycle

The Payment Cycle section outlines the timeline and structure followed for releasing seller payments post-order processing. This ensures transparency and allows sellers to forecast receivables.

Payment Timelines

What it means: Defines when the seller receives the payment after a successful order.

Standard Process:

  • Day 0: Order placed

  • Day 1–5: Order dispatched and delivered

  • Day 6–9: Return window (if applicable)

  • Day 10 onward: Payment released to seller

Note: The actual release date may vary based on buyer app policies and reconciliation timeframes.

Invoice Format

Purpose: To standardize the billing document raised by the seller.

Required elements:

  • Seller’s GST and contact details

  • Buyer details (if available)

  • Order ID / Reference

  • Item name, price, tax, and total

  • Shipping charges (if applicable)

Sellers must ensure that each order has an invoice in the proper format for accounting and compliance.

Buyer App Commission Overview

What it is: Commission is charged by the buyer app for facilitating the transaction.

Details to note:

  • The commission is a fixed percentage of the order value (including taxes).

  • The rate is agreed upon during onboarding with the buyer app.

  • It is auto-deducted before the settlement amount is credited to the seller.

Commission details appear in the settlement report under “Deductions”.

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