Payment Policy & Penalty Rules

This page explains the Payment Policy for earnings and the Penalty & Suspension Policy for compliance issues.

Commission Rules

What it covers:

• Commission percentage varies by category and buyer app.
• Automatically deducted from the transaction.
• Viewable in the payment report for each order.

Settlement Cycles

Cycle overview:

• Standard payment cycle is T+X days (T = Transaction Date).
• Weekends and holidays may affect timelines.
• Any deductions are reflected in the final amount credited.

Performance Benchmarks (Seller Rating Process)

Monitored parameters:

• Order acceptance rate
• Order cancellation rate
• Timely shipping
• Return percentage
• Customer complaints

Sellers receive performance scores periodically. Scores impact platform visibility and account standing.

Violation Handling

Policy actions:

• First violation: Warning or soft suspension
• Repeated violations: Temporary or permanent suspension
• Severe issues (e.g. fraud): Immediate account termination

Types of violations:

• Listing restricted items
• Inaccurate product details
• Delayed or failed deliveries
• Misuse of return process

Sellers may appeal any penalties through the support ticket system with relevant evidence.