Reship Order

Follow below steps to reship an order using ON-Network Logistics when the fulfillment status is marked as Cancelled.

1. Log in to Your Mystore Seller Admin Panel

• Open your Mystore Seller Admin Panel.
• Log in using your credentials.

2. Access the Orders Section

• From the left-hand menu, click on “Orders.”
• Go to the “Open Orders” tab.
• Find and click the Order ID of the order you want to reship. The order must have its fulfillment status marked as “Cancelled.”
• A panel will open on the right with a message prompting you to create a new shipment.

3. Start the Reshipping Process

• Click on “Ship Now” to begin the reshipping process.
• A new tab will open showing three sections: Pickup Address, Delivery Address, and Package Details.
• The Customer’s Address and Package Details will be auto-filled.
• Select your Pickup Address from the available store locations.

4. Fetch and Select Shipping Rate

• After confirming all the shipping details, click on “Fetch Rates.”
• Choose a shipping rate that matches the original shipping charges paid by the customer.
• Note: If you select a higher rate, the additional cost will be borne by you.
• Once selected, schedule the pickup. A new tab will open.

5. Confirm Shipment and Download Shipping Label

• Click on “Ship Now.”
• You’ll receive a confirmation message that the shipment has been created.
• Click “View Shipping Label.” The label will automatically download to your system.
• Print the shipping label and attach it securely to the package.

That’s it! You have successfully reshipped an order using ON-Network Logistics.