Cancelling an Order/Fulfillment

If a pickup does not happen within 48–72 hours, you can cancel the shipment. If the fulfillment is already cancelled, you can recreate a new shipping label.

Follow the steps below to cancel a fulfillment.

How to Cancel a Fulfilment?

• Go to the Orders section in your dashboard.
  
• Open the order for which the pickup has not happened.
  
• Click on the Fulfillment ID or click the Cancel Shipment button.

• A pop-up window will appear.

• Click on Cancel Shipment.
• Select the appropriate reason for cancellation.

• Confirm the action to cancel the shipment.
  

Note: Cancelling a fulfillment means only the shipment/pickup is cancelled.
The order remains in an open state.

What Happens After Cancelling the Fulfillment?

The pickup request is cancelled. The order status remains open. You can recreate a new shipping label and reschedule the pickup if required.