Mystore Help CenterMystore is an ONDC network-connected ecosystem built in India for Indian sellers. Mystore is the first ONDC network participant to connect as a Buyer and Seller NP.  You can register as a seller on Mystore and upload your catalogue. You will have a dedicated Seller page (digi-catalog) along with a Unique QR Code for your page that you can market to your buyers. Your catalogue will also appear on the ONDC network through the Mystore Buyer App and other buyer apps catering to related product domains. Mystore provides a comprehensive seller dashboard to manage your products, orders, and payouts. Mystore also facilitates seamless online shopping across categories with its Mystore Buyer App.https://help.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png
9th Floor, Tower A, Spaze iTech Park, Sector 49122018Gurgaon DivisionIN
Mystore Help Center
9th Floor, Tower A, Spaze iTech Park, Sector 49Gurgaon Division, IN
+918010412412https://help.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png"[email protected]
Deductions & Adjustments

Deductions & Adjustments

This section explains the different charges and adjustments that may be applied to a seller’s settlement.

Commission Deduction

Explanation:

  • A predefined percentage is charged by buyer apps.
  • Automatically deducted from each transaction before payout.
  • The deduction is visible under the “Commission” column in reports.

Return Deduction

When applied:

  • When a buyer returns a product and the return is approved.

Scenarios:

  • If the item is returned in a sellable condition, restocking may apply.
  • If not, the cost is borne by the seller.
  • In some buyer apps, shipping costs may also be adjusted.

These deductions appear with reference to the original order ID.

Shipping Charge Breakdown

Breakdown includes:

  • Forward shipping charge (from seller to buyer)
  • Return shipping charge (from buyer to seller)
  • Packaging charge (if applicable)

Sellers may be charged these fees based on the return status and logistic partner involvement.

How to view:

  • Go to Payment Reports → Select an order → View Deductions
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