Free Shipping

Mystore allows you to offer free shipping in two flexible ways — via Shipping Rules or Discounts.

Free Shipping via Shipping Rules

This method sets up free shipping directly as a shipping method with ₹0 charges. Follow few simple steps below:

• Go to Settings > Shipping Methods.
• Click Add New Shipping Method.
• Fill out the form:
  • Name: Give it a name like “Free Shipping”.
  • Type: Set to Manual.
  • Price: Enter 0 (this makes it free).
  • Turnaround Time (TAT): Set the expected delivery duration (e.g., 5 days).
  • Countries / States: Choose applicable regions.
  • Apply When: (Optional) Set conditions if needed.
  • Substore: Select one or more substores.
• Click Submit.

Note: When using free shipping via shipping rules, the seller will need to manually ship the order with an ETA.

For a full explanation of all fields, see the Shipping Methods help topic.

Free Shipping via Discounts

Use this method if you want to apply free shipping automatically based on order-level conditions like minimum order total. Follow these simple steps below:

• Navigate to Discounts and click Add New Discount.
• Set:
  • Rule Type: Select Free delivery offer.
  • Maximum Discount: Enter a cap on the discount amount, if needed.
• In the Apply When section:
  • Click Add Record.
  • Select the Field as Order Total.
  • Choose an Operator like Greater Than.
  • Enter a Value (e.g., 499).
  • Click Insert Apply When.
• Fill in the remaining fields as required and click Submit.

This rule ensures free shipping is only applied when the order meets the specified criteria, such as a minimum order total.