Cancellation Reasons
When cancelling a shipment or fulfillment, you are required to select a cancellation reason. This helps the system and logistics partners understand why the shipment was cancelled and ensures accurate tracking, reporting, and future service improvements. Choose the option that best matches the reason for cancellation from the list below.
Sl No | Cancellation Reason | Cancellation reason Meaning |
1 | One or more items in the order not available | Use this when the ordered product(s) are out of stock or unavailable for fulfilment. |
2 | Store rejected the order | Select this if the store is unable to process or accept the order for any internal reason. |
3 | Buyer wants to modify address / other order details | Use this when the buyer requests changes to the delivery address or order details after placing the order. |
4 | Retail buyer not found / can’t be contacted | Select this if the buyer is unreachable or not available at the provided contact details. |
5 | Retail buyer can’t / doesn’t want to accept delivery | Use this when the buyer refuses or is unwilling to accept the delivery. |
6 | Delivery address incorrect or not found | Select this if the delivery address provided is wrong, incomplete, or cannot be located. |
7 | Force majeure (accident / strike / law & order situation, etc.) | Use this in case of unforeseen events such as accidents, strikes, natural calamities, or law and order issues. |
8 | Order delivery delayed or not possible (vehicle issues, etc.) | Select this when delivery cannot be completed due to logistics-related issues like vehicle breakdowns. |
9 | Delivery address not serviceable | Use this if the delivery location is outside the serviceable area of the logistics partner. |
10 | Order lost or damaged in transit | Select this if the shipment is lost or damaged while in transit. |