Payment Methods
The Payment Methods section allows you to configure how your customers can pay for their orders on your store. You can set up online gateways, cash on delivery, or offline methods and define when each method should be available during checkout.
How to Set Up Payment Methods
1. Navigate to Payment Methods
- Log in to mystore dashboard.
- Go to Settings > Payment Methods.
2. Add a Payment Method
Click “Add New” on the top-right corner.
- A form appears on the right side of the screen.
While creating a payment method, you can choose from three available types:
- Payment Gateway
- Cash On Delivery
- Offline
- After selecting "payment gateway" from the dropdownFill in the form with the following fields:
| Field Name | Description |
|---|---|
| Name | Enter a name for your payment method (e.g., “Razorpay”, “Cash on Delivery”). This will be visible to customers during checkout. |
| Type | Choose the type of payment method from the dropdown: - Payment Gateway → For online payments (e.g., Razorpay, PayU). refer the link to know supported payment gateways https://help.mystore.in/en/topic/supported-payment-gateways-1 Cash on Delivery (avalable only in D2C) → Allows customers to pay in cash when the order is delivered. Offline → For manual or custom offline payment options. |
| Channels | If you select Payment Gateway, click Add Gateways to configure your payment gateway credentials or settings. |
| Caption | Add a short message or note that will appear beside the payment option at checkout (e.g., “Secure online payment”). |
| Apply When | Set conditions to control when this payment method should appear. You can define one or more rules (like order total, location, or customer type). See the list below for available conditions. |
| Image | Upload an image or icon for this payment method (optional). |
| Enabled | Keep this checked to make the payment method active on your store. |
| Sort Order | Enter a number to set the display order of this method on the checkout page. Lower numbers appear first. |
| Substore | Select the substore where this payment method should be available. This is a required field. |
Apply When — Conditions
You can control the visibility of a payment method by setting Apply When conditions.
For example, you can make “Cash on Delivery” available only for certain locations or order amounts.
| Condition | Description |
|---|---|
| Order total | Show this payment method only for orders within a certain total price range. |
| Order weight | Restrict based on total order weight. |
| Order quantity | Apply only for specific quantities in an order. |
| Every product price / Any product price | Limit by product price (for every or any product in the cart). |
| Every product category / Any product category | Restrict based on product category. |
| Every product collection / Any product collection | Apply to selected product collections. |
| User group | Show this method only for specific customer groups. |
| Substore | Apply for a particular substore only. |
| Country / City / Zip code | Restrict based on the buyer’s location. |
| Seller | Apply when the order involves specific sellers. |
| Language | Show based on the language selected by the customer. |
| Device | Apply only for desktop or mobile users. |
| Pick from Store | Enable when customers choose the “Pick from Store” option. |
Setting Up Payment Gateway (Online Payment)
Payment gateways are used for online payments through providers such as PhonePe, Razorpay, Paytm, Stripe, or other integrated payment partners.
Select Payment Gateways from the Type dropdown. After selecting the type, enter the payment method name and choose the required active payment channel from the Channel section.
The selected channel should already be configured and active in your store.
Add Payment Gateway Channel
While creating a payment gateway payment method, click "+ Add New Channel" from the Channel section.
A popup will appear displaying all available payment gateway providers configured for your store.
Select the required payment gateway provider to open the channel configuration screen.
Configure Channel Settings
After selecting the payment gateway provider, enter the required credentials provided by the payment partner.
Depending on the gateway, fields may include:
- Merchant ID
- API Key
- Encryption Key
- Access Code
- Secret Key
You can also enable testing mode for sandbox transactions before going live.
Once all details are entered, enable the channel and click Add Channel to save the configuration.
You can configure visibility conditions from the Apply When section. These conditions help control when the payment method should appear during checkout. Additional configuration options include uploading a payment logo, enabling or disabling the payment method, setting the display order, and assigning the payment method to a specific substore.
Once the configuration is completed, click Submit to save the payment gateway.
Integrate Payment through Channels
You can also integrate payment channels, before setting up payment channels from channel section.
Once integration is complete:
- Go to the Payment Channels section.
- Click on Select Payment Channel.
- Choose the payment provider you want to use from the list (e.g., Razorpay, PhonePe, etc.).
- Add the details like API keys, access code etc.
This allows you to easily manage and process payments through your preferred integrated channel.
Note: Refer this guide to setup payment gateways.
3. Saving Your Payment Method
- After filling all required details, click Submit at the top-right corner.
- Your payment method will be added and listed on the Payment Methods page.
- You can edit or disable it anytime as per your business needs.