Shipments

The Shipments section gives sellers complete visibility and control over all shipments created for their orders. Each shipment represents a courier movement, and a single order may have one or more shipments based on delivery attempts, returns, or courier changes.

This page helps sellers track deliveries, monitor COD payments for D2C store, manage returns (RTO), and review courier charges from one place.

Shipment Status Tabs

The tabs at the top help you quickly filter shipments based on their delivery or payment status.

All

Shows every shipment created in your store, including active, delivered, cancelled, and returned shipments.

Paid COD

Shows cash-on-delivery shipments for which payment has been successfully collected from the customer and settled. 

Pending COD

Displays COD shipments where the payment is still pending or not yet confirmed.

RTO

Shows shipments that were Returned to Origin because delivery could not be completed due to reasons like customer unavailability or refusal.

Delivered

Displays shipments that have been successfully delivered to the customer.

In Transit

Shows shipments that are currently moving through the courier network and are on the way to the customer.

Not Picked Up

Displays shipments that are created and manifested but have not yet been picked up by the courier partner.

Cancelled

Shows shipments that were cancelled before delivery, either manually or due to courier issues.

RTO Delivered

Shows shipments that were returned and successfully delivered back to the seller’s pickup address.

Adjustments

Displays shipment-level adjustments made by the courier, such as changes in weight, dimensions, or shipping charges after verification.

The adjustment section shows all shipments where weight, dimensions, or price were adjusted after booking. Each row shows Tracking Number, Courier Service, Order ID, Weight, Dimensions, Price, Estimated Delivery, Created Date, and Status. Original values (e.g., weight/price/dimensions) are shown struck-through, and updated values are shown next to them.

“View Adjustment” lets you see the reason/details for the price change.

This helps sellers track extra charges or corrections applied by the courier.

Note : To avoid shipment adjustments on your orders/shipments, we recommend adding accurate product dimensions to the catalog at the time of product listing.

Search and Filter

The search bar allows you to quickly find a shipment using the Tracking Number (AWB) or Order ID.

This is helpful when tracking a specific shipment or responding to customer queries.

Advanced search filter

Use Advanced Filters to quickly find specific shipments based on multiple conditions.

• Click the Filter (☰) icon next to the search bar.
• Select a Field (e.g., Tracking Status, Seller).
• Choose an Operator (e.g., Equals).
• Enter or select the Value (e.g., Ready to Ship, Seller name).
• Click Add Filter to apply multiple conditions.
• Click Apply to view filtered shipments.

Shipment Details Table

Each row in the table represents one shipment and provides detailed information.

Tracking Number

Shows the courier tracking number assigned to the shipment. This number can be used to track the shipment directly with the courier partner.

Service

Displays the courier service used for the shipment. This can be:

• Automated courier (integrated service)
• Manual courier added by the seller

Order ID

Shows the order linked to the shipment.
If the shipment is returned, a View Return option is available to check return details.

Weight

Displays the actual shipment weight used for courier billing.

Dimension

Shows the package dimensions entered at the time of shipment creation. If dimensions are not provided, it appears as N/A.

Price

Shows the shipping cost charged for this shipment.

Estimated Delivery

Displays the expected delivery date provided by the courier.

Created On

Shows the date and time when the shipment was created in Mystore.

Tracking Status

Displays the current status of the shipment, such as Manifested, In Transit, Shipped, Delivered, Cancelled, or RTO.

Shipment Actions (⋮ Menu)

• View
  View complete shipment details such as order info, address, status, and tracking.
• Regenerate Shipping Label
  Generate the shipping label again in case of errors or updates.
• Create Non-Delivery Report (NDR)
  Raise an NDR if the shipment could not be delivered due to issues like customer unavailability or address problems.
• Shipping Label
  Download or print the shipping label for packing and dispatch.
• Cancel Shipment
  Cancel the shipment before pickup if the order is no longer required.
• View Logs
  Check shipment activity history and status updates for tracking and troubleshooting.

Bulk shipment actions

Bulk actions allow you to perform operations on multiple shipments at once.

• Select multiple shipments using the checkboxes.
• Once selected, click the three-dot (⋮) menu on the top right.
• Choose the required action:
• Generate Bulk Manifests: Create manifests for all selected shipments in one go.
• Generate Bulk Shipping Labels: Click on generate bulk shipping labe, it generates multiple labes in one single pdf. You can download shipping labels for multiple shipments together.

Bulk actions save time and help manage high-volume shipments efficiently.