Transaction Tracking

The Transaction Tracking section enables sellers to monitor incoming payments and verify them against orders.

View Payment Reports

Where to find: Dashboard → Payments → Reports

What it shows:

• Order ID

• Payment status (Pending / Processed)

• Payment date

• Amount credited

• Mode of payment

Steps to download report:

1. Navigate to the Payment Reports section.

2. Apply date or status filters if required.

3. Click on Export CSV or Download PDF.

Reconciliation Process

Purpose: Match payments received with corresponding orders to ensure no discrepancies.

Steps:

1. Retrieve your order list and export it.

2. Download the payment report for the same date range.

3. Use Order ID as the reference key to match both sheets.

4. Check for any:

   • Missing payments

   • Incorrect deductions

   • Delay in disbursement

If mismatches occur, raise a support ticket under the Payments category with relevant order IDs and screenshots.