Mystore Help CenterMystore® is an ONDC connected marketplace built in India for Indian sellers. Mystore is the first ONDC network participant to connect as a Buyer and Seller NP.  You can register as a seller on Mystore and upload your catalogue. You will have a dedicated Seller page (digi-catalog) along with a Unique QR Code for your page that you can market to your buyers. Your catalogue will also appear on the ONDC network through the Mystore Buyer App and other buyer apps catering to related product domains. Mystore provides a comprehensive seller dashboard to manage your products, orders, and payouts. Mystore also facilitates seamless online shopping across categories with its Mystore Buyer App.https://help.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png
9th Floor, Tower A, Spaze iTech Park, Sector 49122018Gurgaon DivisionIN
Mystore Help Center
9th Floor, Tower A, Spaze iTech Park, Sector 49Gurgaon Division, IN
+918010412412https://help.mystore.in/s/62ea2c599d1398fa16dbae0a/66defda954ce55002beebf8c/mystore-logo-480x480.png"[email protected]
Adding Products Manually
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Adding Products Manually

You can add products to their store by manually filling out the product information in the system. 

Follow the steps below to add a new product:

Navigate to Product Creation Page

  1. From the left-hand menu, click on “Products”.
  2. On the top right corner, click on the “Add New” button.
  3. Then click 'Add Product'
  4. You’ll now see a product form with three tabs:
    • General
    • Options & Variants
    • Miscellaneous

General Section

This section contains all the basic information about the product.

Image Upload

  • Click the image box to upload product images.
  • Alternatively, you can drag and drop images directly into the box.

Generate Product Details using AI (Optional)

  • After uploading the image, you may click on the “Generate product details using AI” button.
  • This feature will auto-fill:
    • Product Name
    • Description
    • HSN Code
    • Category and Subcategory

Product Details (Manual Entry)

Field

Description

Price

Set the selling price (this is the default price shown to buyers).

Maximum Retail Price (MRP)

Enter the MRP for your product.

Country of Origin

Change if the product is not made in India (default is India).

Manufacturer or Packer Name/Address

Enter as required for GST compliance.

Package Weight

Enter the product’s weight (select correct unit, e.g., grams).

Unit Count

Specify the number of units per product listing.

Brand

Enter the product brand.

Package Dimensions

Enter length, width, and height in centimeters.

Publish

Check this box to make the product live; uncheck to keep it hidden.

Sort Order

A lower number makes the product appear higher in the listing. Default is 0.

Substore

Enter the substore (if applicable).

EAN

Enter the European Article Number (if available).

Expiry Date/Use By

Optional – for perishable products.

Batch/Lot Number

Optional – for tracking inventory.

Visibility

Choose either “Public” or “Business User” depending on who can view the product.

Order Mode

Select one: Online Ordering, Enquiry, or Both.

HSN/SAC Code

The HSN Code (Harmonized System of Nomenclature) is an internationally accepted system for classifying goods under various categories for taxation purposes. In India, it is used primarily for GST compliance. Each product type is assigned a specific HSN code, which determines the GST rate applicable to it. For example, garments, electronics, food items, and cosmetics each fall under different HSN codes.

Properly assigning the HSN or SAC code helps:

  • Avoid GST mismatches or compliance issues.
  • Maintain clear records for GST returns and audits.
  • Improve transparency for your customers who see tax details on invoices.

Understanding and Setting Up Tiered Pricing

1. What is Tiered Pricing?

Tiered Pricing is a strategy that offers percentage-based discounts to buyers when they purchase products in larger quantities. This pricing model is widely used in B2B scenarios to encourage bulk buying and reward high-volume customers with better rates.Currently, only percentage-based discount slabs are supported in the system.

Example:

  • Quantity 1-9 units → 0% discount → Rs.100
  • Quantity 10-20 units → 10% discount → Rs.90
  • Quantity 21-30 units → 20% discount → Rs.80
2. Use Cases

Tiered pricing is useful in scenarios such as:

  • B2B marketplaces offering volume discounts
  • Wholesalers selling to distributors or retailers
  • Sellers promoting higher order quantities with incentive pricing
  • Product categories like industrial goods, packaging material, groceries in bulk
3. Methods to Set Up Tiered Pricing

You can configure tiered pricing using two methods:

  • Method 1: Upload via CSV for multiple products (bulk update)
  • Method 2: Add manually while creating/editing a single product
Upload via CSV

To enable tiered pricing via CSV, include the following fields in your product upload sheet:

Field Name

Description

Example

tiered_price_type

Set this as 'percentage_discount'

percentage_discount

tiered_price_slab1_min_quantity

Minimum quantity for slab 1

10

tiered_price_slab1_max_quantity

Maximum quantity for slab 1 

20

tiered_price_slab1_price

Discount percentage for slab 1

10

tiered_price_slab2_min_quantity

Minimum quantity for slab 2

21

tiered_price_slab2_max_quantity

Maximum quantity for slab 2 

30

tiered_price_slab2_price

Discount percentage for slab 2

20

You can define additional slabs using the same naming convention (e.g., slab3, slab4, etc.).

After updating the CSV, upload it via the Product Import section of the seller panel.

Add Manually (Single Product)

To enable tiered pricing manually for a product:

  1. Go to Seller Panel → Products → Add Product (or Edit an existing one)
  2. Scroll to the 'Tiered Pricing' or 'Bulk Discount' section
  3. Tick the checkbox to enable tiered pricing
  4. Define your slabs by entering minimum quantity, optional maximum quantity, and discount percentage
  5. Click 'Add Another Slab' to define multiple slabs
  6. Save the product

Note:

  • Only percentage-based discounts are supported
  • Slabs apply per product and must be defined individually
  • Tiered pricing works well when used alongside Minimum Order Quantity settings

Attributes

This section allows you to define specific details for each product attribute, making it easier for customers to understand what they're buying.

Here’s a quick explanation of each field:

1. Colour

  • Choose or enter the color (e.g., Red, Blue, Black).
  • Customers often search or filter products by color — it's a key decision factor.

2. Colour Name

  • A friendly or branded name for the color (e.g., Midnight Blue, Rose Gold).
  • This will show up on the product detail page — make it clear and appealing.

3. Warranty

  • Warranty duration or terms (e.g., “1 Year Manufacturer Warranty”).
  • Builds trust with the buyer and is often a required detail on marketplaces.

4. Includes

  • Mention what’s included in the package (e.g., “Phone, Charger, User Manual”).
  • Helps avoid confusion and reduce returns due to missing items.

5. Connectivity

  • Type of connectivity supported (e.g., Wi-Fi, Bluetooth, USB-C).
  • Essential for electronic products — helps buyers choose the right compatibility.

6. Model

  • The product’s model number or name (e.g., “X123 Pro”).
  • Helps customers compare or search for specific models.

7. Brand

  • The brand name (e.g., Samsung, Nike).
  • Crucial for filtering, search, and customer trust — must be accurate.

Miscellaneous Section

This tab includes additional details that help enhance product listings and cataloging.

Field

Description

Alias

A custom name or URL slug for the product. Optionally, update it to match the new product name.

Media

Add media files like additional images, documents, or videos via URL (YouTube embedded via URL or create a video URL via Files) and tags.

Collections

Group this product into one or more collections for better categorization.

SKU / GTIN / EAN

Optional product identifiers used for inventory and logistics tracking.

Product Weight

Specify the total product weight in grams.

SEO (Title, Description, Keywords)

Optional fields for customizing search engine metadata. Leave blank to auto-fill from the product title and description.

Tax

Default tax is set to automatic GST. Click the link provided to edit if needed.

Min/Max Limit to Buy

Define minimum and/or maximum order quantity for the product.

Standard Package Quantity

Enter the typical number of units included in a package.

Files

Attach reference files (e.g., manuals, guides) with a short description.

Tags

Add search keywords to improve discoverability within the store.

Enable Product Location Availability

Restrict the product's availability to specific locations.

Cancellable / Returnable

Set whether the product can be cancelled or returned. Options: Yes / No / Default.

Addon Groups

Attach optional add-ons such as accessories or warranties.

Time to Ship

Default shipping time is 2 days; you can adjust as needed.

ONDC Metafields

Upload a Size Chart (file or URL) and indicate if the product is Recommended.

Instructions

Provide usage instructions or special handling guidelines.

Storage Conditions

Describe storage requirements (e.g., keep refrigerated).

Included Items

List all components included with the product (name, quantity, dimensions).

Product Dimensions

Re-enter dimensions in cm (Length, Width, Height) if needed.

Enable Service / Purchase Finance

Enable options like service support or purchase on credit (if applicable).

Payment Methods

Choose between Prepaid, Cash on Delivery, or both.

Additional Flags

Optional checkboxes to mark the product as:

  • A Gift Card
  • Recommended
  • Service-Enabled
  • Finance-Enabled

Submit

Once all fields are filled in correctly across all tabs:

  • Click the “Submit” button at the top-right corner of the screen.
  • Your product will now be saved and published (if the “Publish” box was checked).
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